iCOST Privacy Policy

1. Overview

iCOST Pty Ltd (“we”, “our”, “us”) is committed to protecting your privacy and handling personal information in a transparent, secure, and responsible manner. This Privacy Policy explains how we collect, use, store, and disclose personal information when you interact with our website, services, or team.

2. Information We Collect

We may collect the following types of personal information:

• Contact information — name, email address, phone number, company, and job title.
• Project or enquiry information — details you provide when requesting services or contacting us.
• Website usage data — IP address, browser type, device information, pages visited, and interactions with our website (via cookies and analytics tools).
• Professional information — CVs, capability statements, or documents you voluntarily submit.

We only collect information that is reasonably necessary for our business activities.

3. How We Use Your Information

We use personal information for the following purposes:

• Providing cost, commercial, and advisory services.
• Responding to enquiries and communicating with clients.
• Managing proposals, contracts, and project delivery.
• Improving our website, services, and user experience.
• Sending updates, insights, or marketing communications (you may opt out at any time).
• Meeting legal, regulatory, or compliance obligations.

4. How We Share Information

We may share personal information with:

• Trusted service providers who support our operations (e.g., IT, analytics, cloud hosting).
• Project partners or subcontractors where required to deliver services and only with your consent.
• Regulators or authorities where required by law.

We do not sell or rent personal information to third parties.

5. Data Security

We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification, or disclosure. This includes secure systems, restricted access, and appropriate technical safeguards.

However, no method of electronic transmission or storage is completely secure, and we cannot guarantee absolute security.

6. Cookies and Analytics

Our website may use cookies and analytics tools (such as Google Analytics) to understand website performance and user behaviour. You can adjust your browser settings to refuse cookies, though this may affect website functionality.

7. International Transfers

As a consultancy operating across Australia and international markets, your information may be stored or processed in other jurisdictions. We ensure that any overseas data handling meets appropriate privacy and security standards.

8. Your Rights

Depending on your location, you may have rights to:

• Access the personal information we hold about you.
• Request corrections or updates.
• Request deletion of your information (subject to legal obligations).
• Opt out of marketing communications.

To exercise these rights, contact us using the details below.

9. Third Party Links

Our website may contain links to external websites. We are not responsible for the privacy practices or content of those sites.

10. Contact Us

If you have questions about this Privacy Policy or how we handle personal information, please contact:

iCOST Pty Ltd
Email: info@i-cost.com.au
Website: www.i-cost.com.au

11. Updates to This Policy

We may update this Privacy Policy from time to time. The updated version will be published on our website with the revised date.